TERMS AND CONDITIONS

*PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. IF YOU DO NOT FULLY AGREE WITH THESE TERMS AND CONDITIONS, YOU SHOULD NOT MAKE ANY RESERVATION WITH HORSEBACK RIDING TURKEY. BY CONTINUING YOUR RESERVATION, YOU DECLARE THAT YOU COMPLETELY ACCEPT THESE TERMS AND CONDITIONS.*

Within these Terms and Conditions:

– The terms “we,” “us,” and/or “our” represent Horseback Riding Turkey.

– The terms “you” or “your” are a collective and detailed reference for each individual participant (“Rider”) specified in the Reservation Form.

*1. MAKING YOUR RESERVATION*

1.1 To make a reservation with us, you must fill out the reservation form provided on our website (Reservation Form). By filling out and submitting the Reservation Form:

(a) You guaran…

*TERMS AND CONDITIONS*

Within these Terms and Conditions:

– The terms “we,” “us,” and/or “our” represent Horseback Riding Turkey.

– The terms “you” or “your” are a collective and detailed reference for each individual participant (“Rider”) specified in the Reservation Form.

*1. MAKING YOUR RESERVATION*

1.1 To make a reservation with us, you must fill out the reservation form provided on our website (Reservation Form). By filling out and submitting the Reservation Form:

(a) You guarantee that you are at least 18 years old.

(b) You acknowledge that you have entered into a binding contract with us, consisting of the Reservation Form and these Terms and Conditions.

(c) You guarantee that the information you provide to us (including the Reservation Form) is accurate, complete, and precise. Specifically, you ensure that each rider possesses the experience and skills described in the Reservation Form.

(d) You are responsible for all payments related to the reservation.

(e) You explicitly authorize us to make travel reservations and arrange travel contracts on your behalf.

*2. DEPOSIT AND BALANCE PAYMENT*

2.1 When making your reservation, you will be required to pay a non-refundable deposit equal to 50% of the total reservation cost. However:

(a) If the reservation is made within 10 weeks or less before departure, full payment will be required.

(b) If you decide to enter into a payment plan with us ( section 3 below), the deposit will be the amount specified in the payment plan.

2.2 Your reservation will be confirmed when the required deposit is paid by an individual in the group or when full payment, if required, is received by us.

2.3 Eleven weeks prior, an email with an invoice will be sent to the individual in the group for the balance of your reservation cost (“Final Invoice”).

2.4 Upon receiving the invoice, you agree to carefully check and promptly notify us in writing of any desired changes.

2.5 If the specified deadline on the Final Invoice is not met, we reserve the right to cancel your reservation.

2.6 Subject to your rights under Turkish Consumer Law, in cases where these Terms and Conditions do not explicitly stipulate a refund amount, any amounts paid will not be refunded.

*3. PAYMENT PLANS*

3.1 At our discretion, we may agree to enter into a payment plan with you under the following conditions:

(a) The total cost of your reservation will be divided by the number of payments under the payment plan.

(b) The initial payment under the payment plan will be taken as a deposit to secure your reservation.

3.2 While we will always strive to adhere to the invoicing protocol outlined above, this may not always be possible. If, for any reason, we do not send you invoices strictly according to the invoicing protocol mentioned above, we reserve the right to issue invoices outside of these time frames, and the payment date will be the date specified on the invoice sent to you.

4 PAYMENTS WITH CREDIT CARD AND DEBIT CARD

4.1 All payments made with credit cards and debit cards will incur an additional fee of 22% regardless of the currency of the payment.

5 CHANGES MADE BY YOU

5.1 At least 60 days before your departure date, you agree to notify us in writing of any changes you wish to make to your reservation.

5.2 At our discretion, we may reject change requests made within 59 days of the original departure date.

5.3 We will do our best to accommodate requested changes, but we do not guarantee the feasibility of any change.

5.4 If we have availability for the change(s) you want to make:

(a) such changes may incur a management change fee of 200 Euros per person in the currency of the reservation invoice;

(b) we reserve the right to assess the management change fee before any changes are reviewed and/or made; and

(c) we will review requested changes only if the invoice is fully paid and the management change fee is paid on the request date. For clarity, if any invoice is unpaid on the request date and should be paid, we will not consider requested changes on the request date.

5.5 After reviewing whether changes can be made, we will inform you of the details of the changes and, if there is any additional fee, provide you with details of such fee. Within 3 business days after being notified, you must decide in writing whether to proceed with the changes and agree to pay any additional fee/cost to cover the cost. The payment deadline for this amount will be specified on the invoice.

5.6 From Article 6.1 to 6.5, if you have reserved a tour in Cappadocia and want to change your departure date:

(a) your new departure date must be for the same tour;

(b) if you booked at an early booking discounted price, this special price may not be valid for your new departure date; and

6 CHANGES AND CANCELLATIONS MADE BY US

6.1 If necessary, we may cancel your reservation for the following reasons:

(a) If it is not possible to continue the tour safely;

(b) If the tour cannot be conducted due to events beyond our reasonable control, such as fire, flood, other adverse weather conditions, earthquakes, tsunamis, outbreaks or epidemics, war, civil unrest, or terrorism;

6.2 We or third-party suppliers may change your reservation at any time if it does not fundamentally change the nature of your reservation.

6.3 If we change or cancel your reservation, we agree to notify you as soon as possible under suitable conditions.

6.4 If we cancel your reservation, (at our discretion) and if available, we may offer to transfer your reservation to a similar alternative with the same third-party supplier. The price of the alternative holiday will be:

(a) If lower, you are entitled to a refund of the price difference;

(b) If higher, you will need to pay the price difference within 7 days from the date you agree to transfer your reservation.

6.7 As a reservation agency, we do not actually provide the (holiday package) services in your reservation and can only refund based on what we have actually collected from third-party suppliers/. Any refund is subject to the following conditions:

(a) It will be limited to the amount actually collected from the relevant third-party supplier(s); and

(b) We will retain a portion of the total tour price with a 20% administrative cost.

6.8 Except as stated in Article 7.7, we exclude our obligation to provide you with the broadest possible refund under Turkish Law.

6.9 If a third-party supplier for a holiday decides (in good faith) that a Rider does not have the experience and skills defined in the Rider’s Reservation Form and decides that the participation of the Rider in the holiday or special events of the holiday prevents or poses a risk to the conduct of the holiday or events, the third-party supplier may exclude the Rider from the holiday or these events. In this case, we are not obligated to refund any part of the money paid to you, and we are not responsible for any loss or damage incurred by you.

7 YOUR RESPONSIBILITY IN CASE OF CANCELLATION

7.1 If you cancel your reservation for any reason:

(a) You must provide us with written cancellation notice;

(b) All money paid to us will be forfeited and not refunded until the date we receive our cancellation notice; and

(c) Regardless of the reason for cancellation (political events, war or threat of war, riots, civil unrest, closure of airports or ports, flight cancellations or delays, industrial disputes, terrorist activities, natural disasters, fires, outbreaks, or health risks, acts of God, adverse weather conditions, and similar events), we are not responsible or liable for any liability, loss, damage, cost, or expense incurred by you.

7.2 We will notify you in writing of the date on which we received your cancellation notice.

OUR LIABILITY

8.1 We take care to select reliable third-party suppliers and exercise diligence when contracting with them on your behalf when reserving your vacation. However, as we are only a booking agency, we exclude any liability arising from the actions or negligence of the third-party suppliers hired on your behalf.

8.2 Regarding the services we provide, we do not intend to change, limit, or exclude any legal guarantee provided by these Terms and Conditions or the Law (hereinafter referred to as “Non-Excludable Guarantees”).

8.3 Except as expressly stated in these Terms and Conditions or Non-Excludable Guarantees, we make no warranty or other representation regarding the quality or suitability of the services provided by us or third-party suppliers. Our liability for any guarantee is limited to the fullest extent permitted by law.

8.4 If you are within the scope of the Consumer and Competition Act 2010 (CCA), our liability is limited to the extent permitted by section 64A of Schedule 2 of the CCA.

8.5 If you are not a consumer within the meaning of the CCA, our liability for any loss or damage arising from the services we provide (or services provided by a third party that could be attributable to us) is limited solely to the lesser of:

(a) The obligation to re-supply the service we provided to you; or

(b) The amount you paid us.

BANKRUPTCY/REPAYMENT

9.1 If a third-party supplier for the reserved tour goes bankrupt or becomes subject to a bankruptcy event, we may terminate this agreement by providing written notice. In this case:

(a) We will refund the amounts paid by you, excluding the amounts we could not recover from the third-party supplier(s) for that tour; and

(b) We will have no liability towards you for the amounts we could not recover from the third-party supplier(s), and you will be responsible for directly collecting these amounts from the third-party supplier(s).

SPECIAL REQUESTS AND MEDICAL ISSUES

10.1 If you have special requests or medical issues, we recommend contacting us before making a reservation so that we can assist you in determining the most suitable holiday options for you. We explicitly state that the advice provided by us does not constitute a representation or guarantee that a specific holiday option will meet your needs and does not override the limitations and exclusions of liability under clause 9.

10.2 When making a reservation or, if required, in a timely manner in writing, you agree to inform us of your or any individual specified in the Reservation Form’s physical, medical, or other special needs. We reserve the right to cancel your reservation if you do not provide this information.

10.3 We will confirm in writing whether your special requests can be accommodated. If we reasonably believe that we cannot meet individual special needs in an appropriate manner, we reserve the right to reject your reservation.

CONDUCT

11.1 You agree that all individuals specified in the Reservation Form accept the following terms:

(a) Not to do anything that endangers the safety of other travelers, Riders, or suppliers;

(b) To behave physically and verbally appropriately;

(d) To abide by the laws of the country you are traveling to;

(e) To be liable for any claim arising from your behavior, actions, or negligence, and indemnify us.

11.2 In case of a breach of any of clauses 12.1(a) to 12.1(d):

(a) We reserve the right to immediately and without notice cancel your holiday or any unused holiday services provided by third-party suppliers, with no refund;

(b) If your holiday is canceled, you must immediately leave your accommodation (or other services such as horseback riding), and you will need to make alternative arrangements;

(c) We will not assist you in making alternative arrangements, and we will not accept any responsibility towards you and your travel party;

(d) No refund will be given for the canceled holiday, and we will not pay the costs or expenses of the canceled portion.

SAFETY STANDARDS

12.1 You agree to comply with the requirements and standards of the country where the services are provided.

12.2 You acknowledge that:

(a) Turkey’s high safety standards may not apply in the country where the services are provided;

(b) The safety standards in the country where the services are provided may be lower than Turkey’s safety standards.

PRIVACY AND DATA PROTECTION

13.1 We cannot complete your reservation without you providing your personal information (such as your name, contact details, payment information, and any medical/special needs requests) to suppliers. These suppliers may be located overseas, especially if your reservation involves international travel. By completing and submitting the Reservation Form with personal information, you explicitly allow us to collect, use, and disclose your personal information (including all members of your travel party as specified in the Reservation Form) to relevant third parties (which may include overseas recipients for reservations involving international travel).

13.2 By providing your consent in this clause under these Terms and Conditions, you confirm:

(a) That all individuals included in the Reservation Form have consented to providing their personal information to us;

(b) That we have the right to disclose your personal information to foreign recipients when necessary to reserve your holiday.

13.3 If you withdraw the consent provided under this clause of these Terms and Conditions, we may not be able to complete your reservation, and, at our discretion, we may cancel your reservation.

TRAVEL INSURANCE POLICY

14.1 We recommend obtaining comprehensive insurance covering personal liability, loss of luggage and personal belongings, horse riding and related activities, cancellation of the holiday, inability to participate due to canceled or delayed travel, personal injury, death, medical expenses, repatriation expenses, and evacuation expenses. We expect you to provide us with details of your travel insurance policy (including the name of the insurance company, policy number, and emergency contact number) that covers the mentioned aspects before your trip.

14.2 If you fail to obtain appropriate insurance or if the insurance coverage is inadequate, we do not accept any liability or obligation.

RETROSPECT

15.1 If any provision of these Terms and Conditions is considered invalid, void, illegal, or unenforceable, it will be corrected to the extent necessary or, if not possible, will be excluded from the Terms and Conditions. The other terms will remain valid.