Frequently Asked Questions (FAQ)
We’re here to answer your questions, no matter how small they may seem. Check out these FAQs—and if you’re still unsure, feel free to email us or request a callback. We’re happy to help!
Before You Book
1. How do I know my riding ability?
Knowing whether you’re a beginner, intermediate, or advanced rider helps us match you with the perfect trail. We can help assess your level through a quick quiz or conversation.
2. What if my partner is a different level than me?
No problem at all! We offer many rides that suit mixed-level groups. Both of you can enjoy the experience comfortably.
3. Do I need travel insurance?
Yes—it’s required for all our rides. Your insurance must cover horseback riding as an activity, medical costs, emergency repatriation, as well as baggage loss and cancellations.
When Booking
4. Why book with you and not directly with the outfitter?
We personally test each ride to ensure horses and outfitters are professional and ethical. We offer impartial advice tailored to you, plus extra perks like membership in our global rider community.
5. What if I need to change my booking?
If you adjust the date within the same season, we may waive the administration fee. Otherwise, changes require at least 90 days’ notice and may incur fees.
Before the Ride
6. What should I bring with me?
After you book, we send a trip prep kit tailored to your destination’s climate—covering visas, currency, vaccinations, recommended reading, and more. You’ll also receive a general packing list.
7. Can I bring my own horse?
Unfortunately not—transporting horses is costly. But we match you with a top-quality horse based on your riding level and preferences. If you’re not happy, you can switch horses during the ride.
On the Ride
8. Is the riding safe?
Absolutely. All rides are thoroughly tested, use well-trained horses, have experienced guides and first aid kits, and often include two guides per group. Helmets are strongly recommended, and insurance is required.
Frequently Asked Questions (FAQ)
We’re here to answer your questions, no matter how small they may seem. Check out these FAQs—and if you’re still unsure, feel free to email us or request a callback. We’re happy to help!
Before You Book
1. How do I know my riding ability?
Knowing whether you’re a beginner, intermediate, or advanced rider helps us match you with the perfect trail. We can help assess your level through a quick quiz or conversation.
2. What if my partner is a different level than me?
No problem at all! We offer many rides that suit mixed-level groups. Both of you can enjoy the experience comfortably.
3. Do I need travel insurance?
Yes—it’s required for all our rides. Your insurance must cover horseback riding as an activity, medical costs, emergency repatriation, as well as baggage loss and cancellations.
When Booking
4. Why book with you and not directly with the outfitter?
We personally test each ride to ensure horses and outfitters are professional and ethical. We offer impartial advice tailored to you, plus extra perks like membership in our global rider community.
5. What if I need to change my booking?
If you adjust the date within the same season, we may waive the administration fee. Otherwise, changes require at least 90 days’ notice and may incur fees.
Before the Ride
6. What should I bring with me?
After you book, we send a trip prep kit tailored to your destination’s climate—covering visas, currency, vaccinations, recommended reading, and more. You’ll also receive a general packing list.
7. Can I bring my own horse?
Unfortunately not—transporting horses is costly. But we match you with a top-quality horse based on your riding level and preferences. If you’re not happy, you can switch horses during the ride.
On the Ride
8. Is the riding safe?
Absolutely. All rides are thoroughly tested, use well-trained horses, have experienced guides and first aid kits, and often include two guides per group. Helmets are strongly recommended, and insurance is required.
